Get through email faster

A normal week of email with Multify in Gmail: sorting the morning pile, knowing who you're writing to, catching up on long threads, and replying without starting from a blank box. Every prompt on this page can be copied as-is.

Everything here happens inside Gmail, in Chrome or Firefox, with the Multify extension installed. If you haven't set it up, start with Getting started. For the full list of Gmail features, see Multify in Gmail.

Morning: sort what came in overnight

Tick the rows you haven't dealt with yet, then click the Multify M in the toolbar above the list. Tap Who needs a reply and Multify reads those conversations and tells you which ones need an answer today. Group them sorts them by who is waiting on you.

You can also type your own question about the rows you ticked.

Try itWhich of these are from customers, and which can wait until Friday?

Try itList anything in these with a deadline this week, with the date and who asked.

Tick a handful at a time Multify reads up to eight ticked conversations at once. Work through a busy inbox in batches.

Before you reply to someone new

Rest your pointer on the sender's address for about two seconds and click Research this person. You get a short summary of who they are and what their company does, with the email attached so the research fits what they asked you. If the Multify M is shimmering, click it and tap Research {name} instead.

If you research people often, change the question Multify asks so it covers what matters for your job. Open ☰ → Settings → People Research → What to ask.

Try itResearch {person}. Tell me their role, what their company sells, how many people work there, and any recent news.

After the summary, keep asking in the same chat.

Try itBased on that, what should I ask them on our first call?

Catch up on a long thread

When you're copied on a long thread you missed, click Reply, type \\ and pick Summarize this conversation. Multify reads the whole thread, including the messages Gmail collapsed, and lays out what it's about, the decisions made, open questions, and what's being asked of you.

Or click the M on the conversation and ask something more specific.

Try itWhat did we agree on pricing, and who still owes an answer?

Try itWhere do Dana and Marco disagree? Keep it to three bullets.

Reply without a blank box

There are two ways to get a draft, depending on where you are.

Inside the reply box

Type \\, pick Write, and say what you want in a few words. The reply appears highlighted at your cursor. Press Tab to keep it, Esc to drop it, or Try again.

Try itpolite no, we're at capacity until March, offer to reconnect then

Try itthank them, confirm the 3 items, ask who signs on their side

If you get stuck halfway, put your cursor at the end, type \\ and pick Continue writing. Multify adds a few sentences in the same voice.

From the panel

Click the M on the conversation and tap Write a reply, or type what you want. The draft goes into Gmail's reply box with your signature kept, ready to edit. Under it, tap More casual, More formal, Shorter or Add details… to change it.

Try itReply to all. Agree with Marco's plan, but say we need legal to review before Friday.

If the reply needs something only you know, like a price or a yes or no, Multify asks first instead of guessing.

Polish what you wrote yourself

Select a sentence that sounds wrong, right-click and choose Multify › Improve this text. Try Friendlier, Firmer or Fix only until it reads right, then insert it. More in Right-click & Improve.

Write a new email from a short ask

Ask in the panel and Multify opens a compose window with the recipients, subject and body filled in. You check it and press Send.

Try itWrite an email to priya@northwind.com confirming our call Tuesday at 10, and ask her to bring the Q3 numbers.

Try itEmail the team that the office is closed Monday. Keep it to two lines.

Attach the thing they asked for

When someone asks for a summary, a table or a one-pager, make it from the reply box. Type \\, pick Create & attach something, and describe it. Multify makes the file and shows an Attach to email button. Nothing is attached until you click it.

Try ita CSV of the order numbers and dates mentioned in this thread

Try ita one-page PDF summary of the proposal we discussed, for their CFO

To share something you already have, type \\, pick Link and @ mention a stash item or a shared page. Multify drops in the title and link.

Find that email from last month

On a Gmail tab, ask the panel. Multify searches your Gmail and shows the results, or, if you've connected Gmail under Connectors, reads them and answers.

Try itFind the contract Lena sent in September.

Try itWhat tracking number did the warehouse send for order 4471?

Turn an email into a to-do

Click the M on the conversation and tap Create task(s). Multify starts the sentence in the chat box; finish it with what needs doing and when. The task lands in your Tasks with the email's details.

Try itCreate a task around this email where I send Dana the revised quote by Thursday.

Clear out newsletters

Open a newsletter you no longer read. If the Multify button slides in, pick Unsubscribe; otherwise ask the panel to unsubscribe you. Multify confirms with you, then unsubscribes in one click when the sender allows it. When a sender only accepts unsubscribe requests by email, Multify drafts that email for you to send.

For the ones you keep, click the M and ask for the parts that matter to you.

Try itGive me the three items in this newsletter that matter for a B2B sales team.

You always press Send Multify drafts, fills in, attaches when you click, and finds. It never sends an email for you.

Next use case Customer service