Multify in Gmail
Ask about the email you're reading
Open a conversation and look at the toolbar above it. Click the Multify M ("Ask Multify about this conversation"). The Multify panel opens on Chat with the conversation attached as a chip, for example Acme contract · 4 messages. If Gmail hasn't loaded every message yet, the chip says how many it has.
Type your question, or tap one of the starters under Ask about this email:
- Summarize
- Write a reply drafts the reply and opens it in Gmail's reply box (see Drafts and replies).
- Look up the sender
- Create task(s) starts a sentence in the chat box for you to finish with what the task should cover.
- Something else lets you type your own question.
Follow-up questions in the same chat still see the email, so "shorter" or "now make it firmer" works without attaching it again. To stop sending the email with your messages, remove the chip.
Ask about several emails at once
In your inbox, tick the checkboxes on a few rows. The M appears in the toolbar at the top of the list ("Ask Multify about the selected conversations"). Click it and Multify reads those conversations, up to eight at a time, then offers two starters:
- Who needs a reply asks which of these need a reply today.
- Group them groups them by who is waiting on you.
Multify only reads the rows you ticked.
The M in Gmail's side strip
Gmail's strip of app icons on the right (next to Calendar, Keep and Tasks) has a Multify M too. Click it to open or close the panel, the same as the toolbar icon or Alt+X. It doesn't attach anything.
Research the people on a thread
Before you reply to someone new, find out who they are. Rest your pointer on a name or email address for about two seconds. That works on the From, To and Cc lines of an open email, on the sender of an inbox row, and on an email address written inside the message. A small card appears with one button, Research this person.
Click it and the panel opens with a fresh chat that looks the person up and gives you a clean summary of what it finds: their role, their company, and anything public that's useful before you write back. The email is attached, so the research fits why they wrote to you.
The first few times, Multify points this out with a tip under the sender's name. Show me opens the card so you can see it work.
The sender
sender@example.com
When the M shimmers
When you open a conversation, Multify checks whether anyone on it is worth looking up. It skips you, your own colleagues, and no-reply or team addresses like sales@. If someone is worth it, a light shimmer passes over the M in the toolbar. Click the M and the starters lead with up to three Research {name} buttons, one per person.
People Research settings
In the panel, open ☰ → Settings → People Research.
- The switch turns the card, the hover pointer and the shimmer on or off. It's on by default.
- What to ask is the sentence Multify sends when you research someone. Change it to suit your job. It has to include
{person}, which becomes the person's name and email.
Suggested actions when a conversation opens
When you open a conversation, a round Multify M can slide in from the corner of the screen, with a count and a colored ring that runs down for a few seconds. Rest your pointer on it to see the actions Multify picked for that email:
- Research people, with one row per person on the thread
- Summarize
- Write a reply
- Create a task
- Unsubscribe, for newsletters and marketing mail that offer it
The list changes with the email. A newsletter leads with Unsubscribe; an email that asks you something leads with Write a reply. Clicking the button itself opens the panel with the conversation attached, like the toolbar M. It slides away on its own, or when you press Esc or start writing a reply. You'll see it once per conversation, and again when a new message arrives on it.
3- Research peopleLook up who is on this thread
- SummarizeThe thread in a few lines
- Write a replyDrafted into Gmail, not sent
- Create a taskTurn this email into a task
- UnsubscribeStop these emails
Drag it to any corner of the screen and it stays there. The minimized Multify button on other pages follows it.
Settings for it are under ☰ → Settings → Email:
| Setting | What it does |
|---|---|
| Suggest actions when a conversation opens | Turns the button on or off. On by default. |
| Hide after | How long it stays: 3, 5, 8 (the default) or 10 seconds, or until you close it. |
| Ring color | The color of the ring and count. Amber by default; pick another swatch or any color. |
Drafts and replies
Ask for an email in the panel and Multify writes it into Gmail for you to check. A reply goes into the conversation's own reply box, threaded, with your signature kept. A new email opens in a compose window with To, Cc, Subject and the body filled in.
A card under the answer shows who it's to, the subject, the first few lines, and "Not sent: review it and press Send". Its buttons:
- Show in Gmail takes you to the draft, or puts it back if you closed it.
- Copy copies the text.
- Replace my draft shows up if you'd already started typing in that reply box. Multify never overwrites your words without this click.
Not sent: review it and press Send
To change the draft, tap More casual, More formal, Shorter or Add details… under it, or say what to change. Multify updates the same draft.
If a fact is missing, like an address that isn't in the thread, a date or a price, Multify asks you one short question before it writes anything. It won't guess an address or leave [placeholders] in.
Use in Gmail
While you're on a Gmail tab, any answer in the panel has a Use in Gmail button. It puts that text into the open conversation's reply box, or a new email if no conversation is open.
Find emails from the panel
On a Gmail tab, ask the panel about your mail in plain words. Multify either runs the search in your Gmail tab so you see the results there, or, if you've connected Gmail under Connectors, reads the matching messages and answers your question.
A card under the answer lists the matches. Each one opens its conversation in your tab, and Back to where you were returns Gmail to what you had open. Multify only reads the mailbox you have open in that tab. If that account isn't connected, it says so and gives you a Connect button rather than searching a different mailbox.
Unsubscribe
On a newsletter or marketing email, ask "unsubscribe me" in the panel, or pick Unsubscribe from the suggested actions. Multify asks you to confirm first. If the sender supports one-click unsubscribe, that's all it takes. If the sender only takes unsubscribe requests by email, Multify drafts that email in Gmail for you to send. This doesn't report the sender as spam.
Write while you type with \\
Inside a compose window or reply box, type \\ to write, continue, research, summarize the thread, or create and attach a file without opening the panel. See Doubleslash.
What Multify reads
- The conversation you click the M on, or the rows you tick. It doesn't read your inbox in the background.
- To decide whether to shimmer or suggest actions, it looks at the people on the conversation you opened and a short excerpt of the newest message.
- Chats that include an email don't show ads and aren't saved to Multify's memory.
If something doesn't show up
I don't see the M in Gmail
Gmail tabs that were open before you installed or updated Multify don't have it yet. Reload the Gmail tab.
The research card doesn't appear
Check that People Research is on in Settings, and keep the pointer still on the address for a full two seconds.